Privacy Policy

Introduction

FreshPlus Professional Cleaning Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services in Melbourne, Victoria, Australia.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applicable Victorian privacy legislation.

Information We Collect

How We Use Your Information

• Provide and deliver our cleaning services
• Process payments and manage billing
• Communicate about appointments and service updates
• Improve our services and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist in our operations
• When required by law or to protect our legal rights
• With your explicit consent
• To protect the safety of our employees and customers

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage systems, encrypted communications, and regular security assessments.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Make a complaint about our privacy practices

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyse website usage. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.