Terms of Service

1. Results-Based Service

All flat rate services (Residential, End of Lease, Deep Cleaning) are results-based. We don't leave until every item on the relevant checklist has been completed to our standards. Our cleaning teams receive time estimates as guidelines to help plan their day, but these are not rigid limits — we prioritise quality.

2. Pre-Clean Consultation

Before confirming your booking, we offer a phone consultation to understand the condition and size of your property. This helps us provide an accurate quote and recommend the right service level (standard Residential Clean vs Deep Clean), so there are no surprises on the day. If your property hasn't been professionally cleaned in over a month, we may recommend our Deep Cleaning service to ensure proper results.

3. Extended Time Allowance

On the rare occasions our time estimates prove insufficient, our Complete Clean Commitment comes into effect. We will continue cleaning for up to 1 additional hour beyond our estimate at no extra charge to ensure the job is done right.

4. Transparent Overtime Policy

If the job requires more than 1 additional hour beyond our estimate (for example, due to undisclosed property conditions or significantly heavier cleaning needs than anticipated), we will always contact you before proceeding. Any additional time beyond the included extra hour is charged at our standard hourly rate of $70/hr. You will never be charged more than your quoted price without your explicit consent.

5. No Hidden Fees Guarantee

• Your quoted price is what you pay — no surprises at checkout
• Any extras or additional time requires your approval first
• All payments are processed securely by card after service completion
• We are transparent about all pricing on our website and in our booking form

6. Deep Clean Recommendation

If your home has not been professionally cleaned in over a month, or has accumulated significant build-up, we strongly recommend booking our Deep Cleaning service rather than a standard Residential Clean. This ensures we can deliver the thorough results you expect without the risk of overtime charges. Our team will advise you during the pre-clean consultation if a service upgrade would better suit your needs.

Service Types

• Residential cleaning services
• Commercial cleaning services
• Deep cleaning and spring cleaning
• Carpet and upholstery cleaning
• Window cleaning services
• End of lease cleaning
• Post-construction cleanup

Booking Process

• Services can be booked online, by phone, or email
• A written estimate will be provided before work begins
• Booking confirmation includes date, time, and service details
• We reserve the right to accept or decline service requests

Rescheduling and Cancellation

• 24-hour notice required for cancellations or rescheduling
• Same-day cancellations may incur a service fee
• Weather-related cancellations will be rescheduled at no charge
• We may reschedule due to unforeseen circumstances

Pricing Structure

We offer two pricing models to suit your needs:

• Flat Rate: A fixed price based on the number of bedrooms in your property. This is a results-based service — we complete our full checklist regardless of time. Our Complete Clean Commitment applies.
• Hourly Rate ($70/hr): A time-based service with a minimum of 2 hours. Perfect for specific areas or tasks. Discounts available for regular bookings: Weekly (15% off), Fortnightly (10% off), Monthly (5% off).

Pricing Details

• All prices are quoted in Australian Dollars (AUD)
• All prices include GST where applicable
• Quotes are valid for 30 days from issue date
• Additional extras (oven clean, carpet steam, windows, etc.) are priced individually and clearly displayed during booking
• Bundle discounts are applied automatically (e.g., 10% off when booking inside + outside windows together, $8 off when adding both inside and outside kitchen cupboards)
• Same Day Booking attracts a $40 surcharge to cover priority scheduling
• Promotional discounts are applied via promo codes at checkout and cannot be combined with other offers unless stated

Payment Terms

• Payment is due upon completion of services
• We accept cash, card, and bank transfer payments
• Invoices are payable within 7 days for commercial clients
• Late payment fees may apply to overdue accounts